London : The reality of receiving goods on World Trade Organisation rules was one of life and death for this caller, who waited more than two weeks for medical equipment to pass through UK customs.
Steve called Ian Payne to share how vital it is for goods to be able to come into Britain quickly.
And his story is tough to listen to.
“My wife was dying a couple of years ago, and we were trying everything to try to maker her get better,” he said.
“And I needed and ordered a very piece of medical equipment from America, because that was the only place I could get it.
“You could track it, and it arrived in the UK within 3 days.
“But after two weeks it was still stuck in customs, and it was only by repeatedly ringing day after day after day and begging them that they finally cleared it through.
“There was another thing I ordered from Europe and it arrived the very next day.”